We're available by mail on firstname.lastname@example.org (All emails will be answered within 24 hours)
Call us on +971562693489 from Monday to Saturday, 10 a.m.-5 p.m. GST.
Address: Fujairah Tower, 11th floor, Fujairah, Dubai
How do I know if a frame fits me? Are they comfortable? That’s a great start.
Above all, pick what makes you look and feel good!
Where can I find my frame’s measurements?
All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.
What’s a nose bridge? How do I know if I should select frames described as Standard Fit or Low Bridge Fit?
Nose bridge refers to the slope of the nose in between the eyes. A low nose bridge is where the bridge of your nose sits level with or below the pupils. People with low nose bridges often have wide faces and/or high cheekbones. Low Bridge Fit frames minimize any pinching and prevent frames from sliding down your nose or resting on your cheeks.
(Standard Fit frames will be a better fit for those who don’t have the above features.)
If you’re having trouble picking a pair or want a second opinion, our personal stylists are always happy to help. Call us from Monday–Friday, 10 a.m.–5 p.m. GST, or email email@example.com.
I don’t think I have a low nose bridge, but I found a Low Bridge Fit frame I love. Will that work?
If you find a Low Bridge Fit frame that is comfortable on you, by all means, go for it! We’ve found that customers who don’t have low nose bridges (when the bridge of your nose sits level with or below the pupils), wide faces, and/or high cheekbones find the Low Bridge Fit frames uncomfortable after a few hours.
If you experience any irritation later, don’t hesitate to reach out.
How do I get my frames adjusted?
Our retail locations have skilled opticians on staff who can fit your Lensfit glasses to perfection with a quick professional adjustment. If you’re not in the area, most optical shops will make adjustments for free or a small fee. We are happy to reimburse you the cost of one adjustment (up to AED 25) within 30 days of purchase. Just email the bill to firstname.lastname@example.org and we’ll take care of it!
Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Yikes.
O.K. I still need some help. Could I get some one-on-one assistance?
Absolutely! Our personal stylists are here to help you find a great fit every day, 10 a.m.–5 p.m. GST. Email email@example.com or text us at +971562693489. It’s easy and free.