We're available by mail on firstname.lastname@example.org (All emails will be answered within 24 hours)
Whatsapp us on +971562693489 from Monday to Saturday, 10 a.m.-5 p.m. GST.
Address: Fujairah Tower, 11th floor, Fujairah, Dubai
We provide a high level of after sales service, which includes a guaranteed Return Policy subject to below mentioned terms and conditions. This policy is only for customers in UAE & KSA and we won’t be able to provide exchange, returns or refunds to our international customers at this moment.
At Lensfit.ae, returns and exchanges are made easy. We do our best to make returns and exchanges as easy as possible. We are pretty confident that you'll love our product.
We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full & partial cancellation policy set for our customers as below:
Cancellation requests will only be accepted by e-mail. Customers are requested to send an e-mail to email@example.com with Order ID mentioned in the e-mail subject to raise a request for cancellation.
Once the cancellation request is accepted by Lensfit, the customer will receive a notification regarding the order cancellation & order amount will be refunded back to the payment solution used initially, after deducting payment gateway and handling charges if applicable. Please allow for up to 45 days for the refund transfer to be completed.
Unethical Purchase & Cancellation Policy
In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and Lensfit will not be liable to pay any refund to the customers in all such cases.
Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; Lensfit reserves the right to charge a substantial return/cancellation fee from the user - which could also be the entire order amount, hence, no refund will be processed.
At any point of time, if Lensfit finds that the Lensfit Cash has been misused by a customer by falsifying the Email Id or Mobile Number; Lensfit will cancel the order and no refund will be paid.
Returns, Replacements & Refund Policy
We strive to meet your expectations, make efforts to ensure all orders placed are delivered as per the specifications of our customers and stick to the timelines for shipping and delivery
In the below mentioned cases, customer is eligible to raise a Return/Replacement/Refund request.
Returns/Replacements/Refund requests will only be accepted by e-mail. Customers are requested to send an e-mail to firstname.lastname@example.org with Order ID mentioned in the e-mail subject to raise a request for Return/Replacement/Refund. If the complaint or request falls under the above mentioned cases, our Returns team will be initialising the return process within 24-48 hours and will be notifying you regarding the same.
Based on the inspection and verification of the product by our QC team, Lensfit.ae reserves the complete rights and at its sole discretion can either provide replacement or refund.
In case of refund, order amount will be refunded back to the payment solution used initially, after deducting payment gateway, shipping and handling charges if applicable. Please allow for up to 45 days for the refund transfer to be completed.
If we are unable to accept your return or exchange we will send your items back to you and explain the reason for refusal.
Warranty Policy | Terms & Conditions
One Year Warranty is applicable on relevant products & warranty period starts from the date of delivery. This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer's part. This warranty is valid only when you buy through Lensfit.ae. A product will only be replaced by Lensfit on its sole discretion depending on the nature of defects. Lensfit will not be accountable for payments or refund against any incidental or consequential damages.
Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the Company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard.